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Wireless Priority Services

Key Federal, state, local, and tribal government, and critical infrastructure personnel are eligible for Wireless Priority Service. Typical users are responsible for the command and control functions critical to management of and response to national security and emergency situations.

Prompt access to your wireless network is critical in emergency situations.

Sometimes, in large-scale emergencies, circuits can become overloaded and wireless networks can become jammed- delaying calls and crucial emergency response.

Make Your Calls a Priority
Edge Wireless Priority Service (WPS) gives emergency agencies priority handling for emergency calls in heavy network traffic. Now, the Departments of Defense and Homeland Security and civilian agencies have the priority access they need to help ensure they get their mission-critical calls through without delay. WPS is available wherever Edge Wireless offers service. The result of the ability to contact key decision makers in times of emergencies is improved response time and better reactions.

Be Prepared for Unpredictable Situations
No one can predict when a crisis will arise. That's why it's even more important that your emergency personnel have access to WPS. Improve access to your wireless network while improving your workers' abilities to respond to emergencies quickly and efficiently to help ensure public and national security.

How do you use WPS?
Using WPS couldn't be more convenient. To make a WPS call, dial *272 + Destination Number and push the SEND key.

Who is Eligible:
Key Federal, state, local and tribal governments and critical infrastructure personnel are eligible for WPS. To ensure that high-level messages receive prompt attention, WPS breaks subscribers into five levels of prioritization. Once you've place your call with *272, you will receive priority over the general public in the following order:

  • Executive Leadership and Policy Makers
  • Disaster Response/Military Command and Control
  • Public Health, Safety and Law Enforcement Command
  • Public Services/Utilities and Public Welfare
  • Disaster Recovery

How Do I Apply?
WPS is only available to individuals authorized by the National Communications Systems (NCS). Please visit the NCS website at http://www.wps.ncs.gov or call 1-866-NCS-Call to contact them. The NCS will process the service request and notify Edge Wireless to add the WPS feature.

What's the Cost for WPS?
Activation Fee          None
Feature Charge (per month per user)      $4.50
Additional Per Minute Fee      None

Additional charges, as set forth in your Edge Wireless plan, may apply.


Important Information
WPS provides end users with the ability to be put on a queue for the next available resource ahead of end users without WPS. Edge Wireless makes no assurances regarding waiting times associated with WPS, nor can Edge Wireless ensure that WPS calls will be connected. If you use WPS, Edge Wireless is required to share your WPS call usage information with the NCS and its authorized agents. The WPS charges are in addition to the charges associated with your Edge Wireless plan. All rates, terms and conditions of your plan apply. See applicable service agreement, corresponding plan brochure, and related printed materials for complete details. Contact your Edge Wireless representative for complete details on WPS.