Poor quality while indoors

Enclosed structures can adversely affect wireless signals. Try moving around in the building to find the best signal, get closer to a window, or make the call outside.

Can place calls but not receive them

Make sure your phone is not set to forward calls to another number.

NO SERVICE indicator is on

Your phone is not receiving a signal - you are either out of signal range or your phone is not operating correctly.
Travel back into service area or contact Customer Care.

Dropped call

A call may be dropped or disconnected due to a variety of factors including poor signal strength or loss of signal, faulty antennas, and poor weather conditions.
Check your phone's battery power level, charge phone if battery level is low.

Message Waiting Indicator (MWI) not working

If no MWI appears shortly after someone has left you a voicemail message, it is likely due to a system error.
If an MWI does appear after you have a message, it will disappear and not reappear if your phone is turned off, the battery dies, you leave the service area, or in some cases if you are roaming.

Trouble sending text messages

Confirm the recipient's address or phone number is entered correctly.
Ensure the recipient has an SMS-capable phone, and is signed up for SMS service.
If the recipient is outside of a service area, the system will attempt to deliver the message for 72 hours.

Trouble receiving text messages

Confirm that the phone is on and the message memory is not full. If message memory is full, delete old messages.

For additional troubleshooting information or help with your phone's features, please contact Customer Care.