Edge Wireless Support Procedures
Coverage or Service Issues
If you are experiencing system performance issues, such as poor reception, no service, network busy or service interruptions,
please contact Customer Care before contacting or returning to the location from which you
purchased your device.
NOTE: Not all system performance issues can be resolved.
Please be prepared to provide the following information when calling in for support:
 Type of issue
Details of the problem you are experiencing
Details of your recent phone usage
Device and Data Access
If you are experiencing problems with the installation or operation of your aircard, tethered device, smartphone, PDA or
data device, please please contact Technical Support at (888) 625-9394 before contacting or returning to the location from
which you purchased your device.
Please be prepared to provide the following information when calling in for support:
Type of service
Details of the problem you are experiencing
Urgency of your issue
The Technical Support Team will provide troubleshooting of the device and network access. Assistance will be provided for
application issues; however, resolution may be dependent on parties outside of Edge Wireless' control.
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